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QUESTIONS?

How do I login to a live webinar?

Once you’ve purchased a ticket to a live webinar, you’ll be emailed a link to complete your registration to our webinar software, you must complete this to attend. (all that is required is your name and email address). Once registered, you’ll receive a reminder email both 24 hours and 1 hour before the webinar starts. Within both of these reminder emails, you’ll find a link to click at the start time of the webinar.

Webinars begin 10 minutes before the advertised start time allowing you to login and check your audio ahead of time, we, therefore, recommend clicking the link within the emails 10-15 minutes before the start time.

Around 10 minutes before you’ll see us live with our guest. Please have headphones or speakers at the ready, you’ll be able to see and hear during all our webinars. You do NOT need a microphone, nor will it be activated if you do have one.

I’ve not received a confirmation email or my webinar login link, what do I do?

Firstly, please check your email inbox thoroughly for any emails from us (team@photographersbusiness.co), please remember to check your junk and/or spam folders and be sure to add our email address to your white list. If you still cannot find any correspondence from us then you can use the contact form at the bottom of this page and we’ll be happy to help.

During a live webinar, we are also contactable instantly via Instagram DM. @photographersbusiness

Can I watch the webinar if I miss it?

Yes, if you are a monthly or annual insider you can view the playback at anytime via your online account without any time limitations for as long as you remain an insider.

If you are not an insider and have purchased a ticket to a live webinar, you’ll be able to watch the playback to the live webinar for a period of 2 weeks after the webinar ends. The playback will be available via your online account within 48 hours of the webinar ends.

I’m a monthly insider, when do I receive my wedding wall planner?

When you first join as an insider, you’ll receive the current year’s wedding wall planner within 2 weeks of your first payment. Your wall planner will be shipped to the address you provided upon registering as an insider.

You’ll also receive the following year’s wedding wall planner at the same time.

Additional years will be sent to your address as soon as they become available in our store (this is normally 12 months before the year start date.

For example; you’ll receive a 2020 wall planner around December of 2018 because we’re organised like that! 🙂

I’ve moved and need to change my shipping address for a wall planner.

That’s cool. Congratulations on the move! Simply login to your online insider account and change any shipping details required. We’ll always ship to the most up-to-date address you provide us with.

I’d like to recommend someone for a live webinar.

Wicked. We’d love to know who you want to hear from and provide them some air time on Photographers Business. Drop us a message using the form below.

I’m confused between becoming an annual insider or a monthly insider.

We’re here to help! As an insider (monthly or annual) you’ll receive a ticket to EVERY live webinar, plus you’ll be able to watch back any live webinar you miss for as long as you are an insider.

As an annual insider you’ll also have access to our complete back catalog for a one year period. That means that ANY live webinar we’ve had in the past, you’ll be able to watch the playback without spending another penny.

We’ve also not forgotten our monthly insiders, as you can selectively purchase any of our previous live webinar playbacks with a 50% discount off the list price.

I’m not an insider, but I'd love to purchase one of your wall planners.

Great! We’d love for you to have one, you can purchase wall planners for whichever year you require via our wall planner shop here.

How long does it take to receive my wall planner?

We typically ship wall planners within one week of purchase. However at times we too are spending time with the family or away shooting weddings, so please bare with us if we take a little longer at times. We promise you’ll receive any wall planners within 3 weeks of ordering.

If you’re in any doubt, please use the form below.

Who’s behind Photographers Business?

Us! Okay, that’s not super helpful, is it? Hopefully our about page will be a little more helpful. 🙂

I have another question.

Simply drop us a message using the form below.

WANT TO TALK?